Frequently Asked Questions

Everything you need to know about your artistry essentials.

When will my order ship?

Orders typically process within 1-2 business days. Once shipped, standard delivery takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for products purchased on our website. Items must be in their original packaging and gently used or unused to qualify for a refund.

Are MAKEUP BY MARIO products cruelty-free?

Yes, we are a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

How can I find my perfect shade?

We offer a digital Shade Finder tool on our product pages to help you match your skin tone. For personalized advice, you can also contact our artistry team with a photo of yourself in natural lighting.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay.